Telephone EtiquetteMaster professional telephone etiquette to enhance communication with customers. At the end of this workshop, participants should be able to: Recognize the different aspects of telephone language Properly handle inbound outbound calls Know how to handle angry or rude callers Learn to receive and send phone messages Know different methods of employee training SHRM PDCs: 4 Intended Audience: All

SHRM CE/PDCs: 6

and the skills needed for successful negotiating

Explore the dimensions of diversity

Implement a Health and Wellness Program

Create basic amendments

Understand the employer’s responsibilities

Effectively communicate interpersonally

By the end of the course

Whether you are seeking to improve your emotional intelligence

participants should be able to:

Know the proper forms of documentation

Define “leadership”